A good example of a mobile phone recycling comparison site that is not scared by letting its comparison web site users have their say, is mobiles to money. They say that not showing reviews is not a good idea and in this respect, positively encourage user reviews and comments about any of the mobile phone recyclers that users have sold or recycled their mobile phones to. Indeed, whether they are good or bad experiences, they urge their users to make a quick comment, or detailed rant, on the service that they have received so that other potential mobile phone recyclers are armed with the information they need when choosing a mobile phone recycling company.
Based on the importance of such impartial reviews, and the content of said reviews, they’re intending to give their reviews section a bit of an upgrade so that users have the ability to enter any order numbers or other information/reference specific to their personal transaction so that mobiles2money can speak with the mobile phone recycling company in question should there become a trend towards more negative than positive comments. It is of course natural that people are far more likely to write about a bad experience than a happy one, so they ask that site users take this in to account when making a decision on which phone recycling company to use. Also, alongside the phone recycler comments and ratings, they have provided an indication of how many mobile phone handsets that particular recycling company has bought to put any reviews in to perspective. To install mobile software you can recover your password.
Where an order number has been supplied that they can investigate, or a particularly large number of negative reviews have accrued, then they say they will contact the mobile phone recycler and request a comment from them so as to try and address any possible issues and to provide a more balanced review arena.
Of course, any review system that is open to the public arena is open to abuse so they hope that you can appreciate that some reviews could be ‘made up’ and that it is not possible to check individual entries for their authenticity. On balance though, they believe it is better to provide an open forum which gives users the opportunity to read reviews and write comments of the recycling companies rather than not to, as unfortunately seems to be the case with some of the other mobile phone recycling comparison web sites!
We also asked what steps could be taken to help avoid any problems when selling and recycling mobile phones as a lot of negative comments seem to be caused by issues that should be easily avoided.
Non-receipt of a mobile phone handset
Make sure that your handset ends up with the mobile phone recycling company rather than stuck in mail sack in some Royal Mail depot and simply do this by using a trackable delivery service such as Royal Mail Recorded Delivery for mobile phones worth up to around the £40 mark and Royal Mail Special Delivery for phones with a higher value. It is then possible to track the progress of your mobile and should it not arrive at the intended destination, you can make a claim from Royal Mail for the value on the postal insurance.
Mobile Phone Arrived Damaged
Some of the envelopes supplied by the phone recycling companies do not offer the greatest of protection due to a lack of suitable padding. It therefore makes to either bubble-wrap your mobile phone before placing it in the supplied envelope or to use your own padded envelope (Jiffy bag) with the supplied Freepost address written or printed on to it, or even easier, just glue the supplied envelope on to the face of the padded envelope. While this can not guarantee 100% that your phone won’t get damaged in the post, it does help to reduce the risk of it happening.
Ensure you’ve Included Everything in the Package
Different mobile phone recycling companies have different requirements, terms and conditions, when sending in your mobile handset to them so please make sure you know what you need to include with the basic handset before sending it off. Most recyclers only require the handset and battery but others may need you to include accessories such as the battery charger, software, user manuals etc. - always double check before boxing the mobile phone up.
Stick with who you Know Best